Cookie Policy
This Cookie Policy explains how we use cookies and similar tracking technologies on our online gaming platform. By using our services, you consent to the use of cookies in accordance with this policy and applicable UK data protection regulations, including the Privacy and Electronic Communications Regulations 2003 and the UK General Data Protection Regulation.
What Are Cookies
Cookies are small text files that are stored on your device when you visit our website. These files contain information that helps us recognise your device and provide you with a personalised gaming experience. Cookies may be session-based, which expire when you close your browser, or persistent, which remain on your device for a specified period or until manually deleted.
Types of Cookies We Use
We utilise various categories of cookies to ensure optimal functionality and user experience on our gaming platform:
| Cookie Type | Purpose | Duration |
| Strictly Necessary | Essential for website functionality, security, and compliance with gaming regulations | Session to 12 months |
| Performance Cookies | Collect information about website usage and help improve site performance | 30 days to 2 years |
| Functional Cookies | Remember user preferences, language settings, and personalisation options | 30 days to 12 months |
| Targeting Cookies | Deliver relevant advertisements and track marketing campaign effectiveness | 30 days to 13 months |
Strictly Necessary Cookies
These cookies are essential for the operation of our gaming platform and cannot be disabled. They enable core functionalities such as user authentication, account security, payment processing, and compliance with UK Gambling Commission requirements. Without these cookies, we cannot provide our services or ensure the security of your gaming sessions and financial transactions.
Performance and Analytics Cookies
We use performance cookies to understand how visitors interact with our gaming platform. These cookies collect anonymous information about page visits, game preferences, session duration, and user behaviour patterns. This data helps us optimise our website performance, identify popular games, and improve overall user experience while maintaining compliance with responsible gambling practices.
Functional Cookies
Functional cookies enhance your gaming experience by remembering your preferences and settings. These include language selection, currency preferences, game display options, and accessibility features. They also support features like live chat functionality and help us provide personalised content recommendations based on your gaming interests and previous activities on our platform.
Advertising and Marketing Cookies
With your consent, we use advertising cookies to deliver targeted promotional content and measure the effectiveness of our marketing campaigns. These cookies track your browsing behaviour across our platform and may be used in conjunction with our advertising partners to show relevant offers and bonuses. All advertising activities comply with UK advertising standards and responsible gambling guidelines.
Third-Party Cookies
Our platform may contain cookies from trusted third-party service providers, including:
- Payment processing partners for secure transaction handling
- Game developers and software providers for enhanced gaming experiences
- Analytics services for website performance monitoring
- Customer support tools for improved service delivery
- Age verification and identity validation services
- Responsible gambling monitoring tools
Managing Your Cookie Preferences
You have control over cookie usage on our platform. Upon your first visit, we present a cookie consent banner allowing you to accept or customise your preferences. You can modify these settings at any time through our cookie preference centre, accessible via the website footer. Your choices are respected and stored to ensure consistent application across your gaming sessions.
Browser Cookie Controls
You can manage cookies through your browser settings. However, please note that disabling certain cookies may affect website functionality and your gaming experience:
- Google Chrome: Settings > Privacy and Security > Cookies and other site data
- Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Microsoft Edge: Settings > Cookies and site permissions > Cookies and site data
- Internet Explorer: Tools > Internet Options > Privacy > Advanced
Cookie Retention and Updates
Cookie retention periods vary based on their purpose and type, as outlined in our cookie table above. We regularly review and update our cookie practices to ensure compliance with evolving UK data protection legislation and gaming industry standards. Significant changes to this policy will be communicated through our website notifications and may require renewed consent for non-essential cookies.
Contact Information
If you have questions about our cookie practices, wish to exercise your data protection rights, or need assistance managing your cookie preferences, please contact our Data Protection Officer through the contact methods provided in our Privacy Policy. We are committed to addressing your concerns promptly and transparently while ensuring compliance with UK data protection requirements and responsible gambling standards.